Mrs Cathy Marnoch, Brookes Restaurant, Bank Street

Rugby Town Centre takes much more pride in its appearance since Rugby BID started its cleaning programmes and it is a positive reflection on everyone - businesses, residents and visitors alike.

Mr. Molden, Rugby

Since Rugby BID has been in place we have really noticed the change in the cleanliness of the town centre. There has definitely been a vast improvement.

Customer, Wendy Lamley, Rugby

I like coming into the town centre in Rugby as it’s always clean and tidy. There are no signs of graffiti and chewing gum at all and I often see the cleaning team out and about.

Wendy Pinchess, Manager Argos, Rugby

The CCTV service coupled with the ShopNet/PubNet facilities is a great example of how the Rugby BID Company is really helping improve our town centre and in turn our business.  They are helping us tackle crime head on and they are really making a difference.

Debbie Graham – Store Manager, Dorothy Perkins
Susan Howe – Deputy Manager, Dorothy Perkins

The Rugby BID Company really does contribute a huge amount to our town centre. The Rugby Rangers are one service that I think has really worked. They have been very supportive to the businesses and I think they are a great addition to the town centre.

Patrick Astle, Boots Opticians Manager, Rugby

The Rugby BID Company has managed to improve the overall cleanliness of our town centre including removal of chewing gum and graffiti.  This can only be a good thing in helping us to attract more visitors to Rugby.

Wendy Hawk, Proprietor Peggotty's Coffee Shop

As a business in the BID area I think the Rugby BID Company have done a great job.  They are helping to improve all the important aspects of our town centre from cleanliness and atmosphere to safety and security and these in turn are good for visitors and businesses.

Vicky Hargreaves, Costa Coffee, Manager

The Rugby BID Company has helped support town centre trade with some fantastic events throughout the year including the St George’s Day celebrations and the summer holiday activities. It has really helped bring families and shoppers into town.

Kate Keeling – Store Manager, Next
Joanne Tarbux – Assistant Manager, Next

Through the ShopNet radios we are able to communicate immediately with the BID Control room where CCTV can be used and the Police can be called in to respond to the situation.  The speed of response is key and through the combined efforts of us all, the BID and the Police, we have seen a significant reduction in the number of shop thefts.

Will Rowe, Walkabout, Manager

The Rugby BID Pubnet scheme has proved to be an essential tool to help stop and prevent crime and disorder in the late night entertainment scene in Rugby, all Pubnet users with BID CCTV working together for a safer Rugby and enjoyable night out.

Carol Wadeson, Belvoir Lettings, Chapel Street

It is reassuring to know that there is someone we can call if we have concerns be it antisocial behaviour or an issue with litter, chewing gum or graffiti etc

Mike O'Connor, Parriss Jewellers, Regent Street

Kelvin Hunt from Hunts bookshop agrees that ShopNet is important.

“Having direct contact with the BID team through our own radio is invaluable, particularly if staff are ever on their own. It is also a great way of communicating warnings to fellow retailers of incidents that have happened so that we can always be alert.”

Andy Barton, Jessops, Church Street

“The Rangers are a good presence on the street.  They help shoppers and workers feel safer and secure.”

Andrew Salter, Salters, High Street

“Our customers have noticed the difference since Rugby BID implemented their cleaning programmes throughout the town centre. It really makes our town a much more pleasant place to be.”

Kevin Shirt, Manager, Joe Richards Greengrocers

“There has been a massive decrease in the amount of trouble in town, it’s a lot safer and people seem to want to spend more time in the town because of that. We as retailers know that if anything does happen the Rangers are on the ball and can react quickly.”

Rugby BID makes life better for two Town Centre Medical Centres

Rugby BID worked alongside both practices to tackle their problems with youths, who were intimidating staff, setting fire to smoke bins and defacing the area. Rugby Rangers were posted in the car park before the youths arrived and helped discourage any gatherings.  Ann Cave, HR Manager from Bennfield Surgery said, “Rugby BID has helped enormously by patrolling the area and the Rangers making themselves known. We have felt well supported by them and they have given our staff a feeling of security.”

Avril Hurt, Practice Manager at Westside Medical Centre, praised the support from the BID Company.  “We have had lots of problems but with the BID, Community Police and the Radio we have managed to tackle the problem and we have all noticed the positive impact it has had.”

Customer, S Goodridge from Rugby

“It’s not until you compare it to other towns that you realise how clean and tidy Rugby Town Centre is kept - you never see graffiti and the pavements are always kept clean and mess free.”

Rugby BID helps tackle pickpocket crime

Imelda Marsden, a shopper in Rugby, received a Cats’ Bell and she commented, “I think it is a very good idea, I have had my purse stolen and the feeling of having something personal taken away is emotional. I became suspicious of people coming close to me, but this cat bell, knowing that there is something there, gives me a bit of security. You just feel more secure and I urge others to approach the very helpful Rangers for them."

Mr Dave Hutt

"Rangers are very necessary"

Mrs Enid Colgrave

"I feel the Rangers are very approachable and the streets are a lot cleaner."

Mrs Greer Watkinson

Mr Paul Sheasby

"I feel a lot safer on the street and the Rangers are very friendly and approachable."

Rugby Rangers Praised by Local Resident

Following a radio call from the Sandwich Bar in town to the Rugby BID control room, Rangers were alerted that a man needed medical attention straight away.  Two rangers were soon attending to Mr Carlton and an ambulance was called.  “Two Rangers came to my assistance, while one sat with me the other went to make sure the ambulance could get through to me. I couldn’t have asked for more and I was very grateful for their help,” said Mr Carlton.

Rangers to the Rescue

“Jo was fantastic, she helped me get back to work and then to top it all off she came into my work the next day to check up on me and make sure I was ok.  This really is above and beyond the call of duty and makes the Rangers stand out as a valuable asset to our town” said Ms Sweeney. “The Rangers do a great job and I was very grateful they were around to help me. “